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Condition d'utilisation

Terms and conditions of use 

Validity of offers

The offers are only addressed to consumers who have a delivery address in the countries where Audiozen ensures delivery via a transport service provider. 

The products presented on the site are valid within the limits of available stocks. 

In the event of a debit or collection for the order of an unavailable article, Audiozen undertakes to reimburse the Customer within 30 days. 

Audiozen undertakes to warn by e-mail the Customer who has placed an order for an unavailable article. 

Presentation of the products

The products offered for sale are described and presented as accurately as possible. However, if errors or omissions may have occurred with regard to this presentation, Audiozen cannot be held liable.  


The prices presented on the site or the online shop are subject to change, the price corresponding to a pre-sale being different from the price that will be charged during the direct sale of the product. They are guaranteed subject to typographical or printing errors. 
These prices do not include a flat-rate contribution to postage and packaging costs, which remain the responsibility of the Customer, except in the case of a temporary or permanent promotional offer.
Prices may be changed at any time without notice, particularly in the event of changes in tax or economic data. Items will be invoiced on the basis of the rates in force at the time of order registration.

Method of payment

Products or services must be paid for in US dollars ($). The bank charges incurred by the payment, whatever the modalities, will be charged to the Customer.

The delivered goods remain the property of Audiozen until payment has been received. The transfer of risk takes place upon delivery of the goods.


The invoice is sent to the e-mail address indicated at the time of the order. 

It is established in accordance with the tariff in force on the day the order is placed.

Delivery / Transport

All articles available in stock are dispatched within 1 to 4 working days. 

All these deadlines are given as an indication. 

Exceeding these deadlines can in no way be held against Audiozen, nor can it give rise to a cancellation of the contract or any compensation for damages. 

The choice of the mode of transport is made by Audiozen. 

The risks of transport are the responsibility of the Customer from the moment the goods leave the warehouse.

The Customer must check the state of the packaging and the conformity of the articles delivered and immediately inform Audiozen of any anomaly if necessary.

Any reservations must be noted on the delivery slip presented by the carrier and must be sent within 48 hours by e-mail to: 


Right of withdrawal

The Customer has a period of 14 days from the date of delivery of the goods, to exercise the right of withdrawal from his order.

The postmark or the date of the receipt of provision constitutes the starting date of this period. 

Audiozen will only accept returns in the original packaging conditions, with accessories and various instructions.

The return costs are at the expense of the customer, except if Audiozen has delivered a product that is damaged or different from the article ordered.

It is recommended that you return your parcels by "colissimo suivi with signature", it will be up to you to prove receipt of the parcel in our premises in the event of a dispute. All returns must be reported in advance to the Audiozen Customer Service at

The refund is made within a maximum of 30 working days from receipt of the return of goods by re-crediting the credit card used for the purchase and this after checking the good condition of the item and its packaging.

Obligation of the parties

Audiozen, in the event of acceptance of an order, undertakes to sell and deliver to the customer the products ordered by the latter according to the terms and conditions specified above. 

 Audiozen undertakes to check that the products comply with French regulations. 

The Customer agrees to provide Audiozen with an address to which the delivery can be made.

The personal information (name, address, telephone number, e-mail address, etc.) collected for the purpose of concluding the sales contract is obligatory. This information is essential for the processing and delivery of orders and the establishment of invoices. Failure to provide this information will result in the non-validation of the order. In case of error in the provision of this information, Audiozen cannot be held responsible for the impossibility of delivering the product. In this case, the customer remains responsible for payment. 

In the event of an incomplete address resulting in the impossibility of delivery by the transport service provider, the Customer must pay the delivery costs corresponding to the reshipment of their order.

Miscellaneous provisions

The invalidity of one of the clauses of these general terms and conditions of sale or of the special terms and conditions shall not affect the application or validity of the other clauses of the general terms and conditions of sale. 

This clause shall then be replaced by the closest possible provision.

Neither Audiozen nor the Customer may be held liable in the event of breach of contract resulting from a case of force majeure in particular and without this being limitative.

For any information, question or complaint the Customer can send an e-mail to

Legal Notice

Owner: Audiozen Corporation 

Applicable law and competent court

The commercial courts of PARIS are the only ones competent in the event of litigation or dispute concerning them. These general conditions of sale are governed exclusively by French law.