Need help with your My Little Morphée?

Q: How to charge Mon Petit Morphée?

To charge your Mon Petit Morphée, use a universal micro-USB cable : either the one provided with the device or one from another device you already have at home. You can plug it into a power adapter or directly into a computer . When the device is charging, the indicator light turns red. When charging is complete, it turns green . For a full charge, Mon Petit Morphée needs to stay plugged in for 1.5 hours .

Q: Battery life

Mon Petit Morphée has a battery life of 3 hours of listening time , the indicator light flashes red when the battery is low . Over time, it's normal for your device's battery to wear out and for battery life to decrease. However, if you can only use your device while it's charging, there's a real battery issue. If your device is less than 2 years old, we commit to repairing or replacing it . For this, we invite you to visit the " returns and after-sales service " page and fill out this questionnaire

Q: No sound coming from your Mon Petit Morphée

If no sound comes from your device, first try plugging in and unplugging a pair of headphones several times. If this doesn't work, the problem might be with the SD card. We invite you to unscrew the small cover under the device (the screw is sometimes hidden under a small adhesive pad), then remove the SD card, and visually check that it's in good condition. Put it back in place before closing the cover. If despite these two steps, the device still doesn't work and your device is less than 2 years old , we commit to repairing or replacing it. For this, we invite you to visit the " returns and after-sales service " page and fill out this questionnaire

Q: One of your My Little Morphée keys is broken

If one of your Mon Petit Morphée keys is broken and you want to repair it yourself, we can send you the necessary spare part along with instructions so you can repair it. For this, we invite you to contact customer service via the " Contact us !" page by sending a photo, along with your postal address for sending the spare part.

Here is useful information about your My Little Morphée product.

If you can't find answers to your questions, you can contact Anaïs from customer service right here.

How to charge Mon Petit Morphée?

To charge your Mon Petit Morphée, use a universal micro-USB cable: either the one provided with the device or one from another device you already have at home. You can plug it into a power adapter or directly into a computer.

When the device is charging, the indicator light turns red. When charging is complete, it turns green.

For a full charge, Mon Petit Morphée needs to stay plugged in for 1.5 hours.

Battery life

Mon Petit Morphée has a battery life of 3 hours of listening time, the indicator light flashes red when the battery is low. Over time, it's normal for your device's battery to wear out and for battery life to decrease.

However, if you can only use your device while it's charging, there's a real battery issue. If your device is less than 2 years old, we commit to repairing or replacing it. For this, we invite you to visit the "returns and after-sales service" page and fill out this questionnaire

No sound coming from your Mon Petit Morphée

If no sound comes from your device, first try plugging in and unplugging a pair of headphones several times. If this doesn't work, the problem might be with the SD card. We invite you to unscrew the small cover under the device (the screw is sometimes hidden under a small adhesive pad), then remove the SD card, and visually check that it's in good condition. Put it back in place before closing the cover.

If despite these two steps, the device still doesn't work and your device is less than 2 years old, we commit to repairing or replacing it. For this, we invite you to visit the "returns and after-sales service" page and fill out this questionnaire

One of your My Little Morphée keys is broken

If one of your Mon Petit Morphée keys is broken and you want to repair it yourself, we can send you the necessary spare part along with instructions so you can repair it. For this, we invite you to contact customer service via the "Contact us!" page by sending a photo, along with your postal address for sending the spare part.

Are you experiencing another issue with your Mon Petit Morphée and it's not working?

If you think your device is faulty, make sure you've tried charging it with a different cable than the one you usually use.
We recommend checking all the questions on this help page related to Mon Petit Morphée.

If your product is indeed faulty, you have a 2-year manufacturer's warranty. Therefore, if you purchased your product less than 2 years ago, we commit to repairing it or replacing it with a new one.

After this 2-year period, products are no longer under warranty. We encourage you to consult a repair service to fix your product when possible or to recycle your product at dedicated collection points.