Need help with your Morphée Zen?

Q: How to charge Morphée Zen?

To charge your Morphée Zen , use a universal USB-C cable : either the one provided with the device, or one from another device you already have at home. Most recent electronic devices use this type of charger. You can plug it into a power adapter or directly into a computer . When the device is charging, the indicator light turns red . When charging is complete, it turns green . For a full charge, Morphée Zen must remain plugged in for 1.5 hours .

Q: Battery life

Morphée Zen has a battery life of 2 hours of listening time . Over time, it's normal for your device's battery to wear out and for the battery life to decrease. However, if you can only use your device while it's charging, there is a real battery issue. If your device is less than 2 years old, we commit to repairing or replacing it . For this, we invite you to visit the "returns and customer service" page and fill out this questionnaire

Q: How to listen to Morphée Zen?

Morphée Zen can only be listened to via wired earphones . The goal is to completely isolate yourself from the outside world when you want to relax during the day. Remember to fully insert the connector of your earphones into Morphée Zen's Jack port for optimal performance. To limit our environmental impact and because we think most of our customers already have earphones at home, we have chosen not to provide earphones with Morphée Zen . However, if you don't have any, Morphée commits to providing you with a pair so you can use it. Only one pair of earphones will be provided per Morphée Zen purchased. For this, we invite you to contact our customer service via the " Contact us! " page.

Q: Are you experiencing another issue with your Morphée Zen and it's no longer working?

If you think your device is faulty , make sure you have tried charging it with a different cable than the one you usually use. We recommend checking all the questions on this Morphée Zen help page. If your product is indeed faulty , you have a 2-year manufacturer's legal warranty . Therefore, if you purchased your product less than 2 years ago , we commit to repairing it or replacing it with a new one. After this 2-year period , products are no longer under warranty. We encourage you to consult a repair service to fix your product when possible, or to recycle your product at dedicated collection points.

Here is useful information about your Morphée Zen product.

If you can't find answers to your questions, you can contact Anaïs from customer service right here.

How to charge Morphée Zen?

To charge your Morphée Zen, use a universal USB-C cable: either the one provided with the device, or one from another device you already have at home. Most recent electronic devices use this type of charger. You can plug it into a power adapter or directly into a computer.

When the device is charging, the indicator light turns red. When charging is complete, it turns green.

For a full charge, Morphée Zen must remain plugged in for 1.5 hours.

Battery life

Morphée Zen has a battery life of 2 hours of listening time. Over time, it's normal for your device's battery to wear out and for the battery life to decrease. However, if you can only use your device while it's charging, there is a real battery issue. If your device is less than 2 years old, we commit to repairing or replacing it. For this, we invite you to visit the "returns and customer service" page and fill out this questionnaire

How to listen to Morphée Zen?

Morphée Zen can only be listened to via wired earphones. The goal is to completely isolate yourself from the outside world when you want to relax during the day. Remember to fully insert the connector of your earphones into Morphée Zen's Jack port for optimal performance.

To limit our environmental impact and because we think most of our customers already have earphones at home, we have chosen not to provide earphones with Morphée Zen. However, if you don't have any, Morphée commits to providing you with a pair so you can use it. Only one pair of earphones will be provided per Morphée Zen purchased. For this, we invite you to contact our customer service via the "Contact us!" page.

Are you experiencing another issue with your Morphée Zen and it's no longer working?

If you think your device is faulty, make sure you have tried charging it with a different cable than the one you usually use. We recommend checking all the questions on this Morphée Zen help page.

If your product is indeed faulty, you have a 2-year manufacturer's legal warranty. Therefore, if you purchased your product less than 2 years ago, we commit to repairing it or replacing it with a new one.

After this 2-year period, products are no longer under warranty. We encourage you to consult a repair service to fix your product when possible, or to recycle your product at dedicated collection points.